Some services have more than one available slot for a specific time. If you booked a service and received more than one confirmation email, please take the following steps:
- Check your Schedule to confirm that you do not have more than one booking.
- If you do, cancel one of them, and you should be automatically refunded (if outside 24 hour cancellation window). If you do not see it, but have a confirmation email, send a copy of the duplicate to firstname.lastname@example.org with the subject: "Refund Request for Duplicate Charge."
- You will receive confirmation that your charge has been refunded, and the funds reflected back into your account within 5-7 business days.